Customer Communications Management Market Forecasts to 2028 | Drivers and Opportunities | Key player Analysis Smart Communications, Adobe, AdventSys

According to Stratistics MRC, the Global Customer Communications Management Market is accounted for $1.17 billion in 2020 and is expected to reach $3.13 billion by 2028 growing at a CAGR of 13.1% during the forecast period. CCM solutions help in keeping consumer engagement through omnichannel and technological advancements in NLP are the major factors propelling the market growth. However, data synchronization and complexities are hampering market growth.

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By geography, the Asia Pacific is going to have lucrative growth during the forecast period. The performance of CCM solutions has become more probable for these businesses. The rising internet penetration and per-user online expenditure have led organizations to improve their offerings in the CCM market.

Some of the key players profiled in the Customer Communications Management Market include Smart Communications, Adobe, AdventSys, Podium, Braze, Capgemini, Cedar CX Technologies, Doxee, Doxim, Ecrion, Front, HelpCrunch, Hyland, Messagepoint, Napersoft, Sefas Innovation, Inc., Trengo, Zendesk, Newgen Software, OpenText, Oracle, Papyrus Software, Pitney Bowes, and Quadient.

Deployment Modes Covered:
• On-Premises/On-Site
• Cloud

Components Covered:
• Solutions
• Services

Organization Sizes Covered:
• Large Enterprises
• Small and Medium Enterprises (SMEs)

End Users Covered:
• Banking Financial Services and Insurance (BFSI)
• Government & Public Sector
• Healthcare & Life Sciences
• Information Technology (IT) and Telecom
• Retail and eCommerce
• Travel and Hospitality
• Utilities
• Aerospace & Defense
• Manufacturing
• Automotive & Transportation
• Consumer Goods
• Energy & Utilities
• Building, Construction & Real Estate
• Other End Users

Regions Covered:
• North America
o US
o Canada
o Mexico
• Europe
o Germany
o UK
o Italy
o France
o Spain
o Rest of Europe
• Asia Pacific
o Japan       
o China       
o India       
o Australia 
o New Zealand
o South Korea
o Rest of Asia Pacific   
• South America
o Argentina
o Brazil
o Chile
o Rest of South America
• Middle East & Africa
o Saudi Arabia
o Qatar
o South Africa
o Rest of Middle East & Africa

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