Global Contact Center Software Market Report, Market Size, Share, Trends, Analysis and Forecast to 2028

Stratistics MRC’s Global Contact Center Software Market value is expected to reach $136.95 billion growing at a CAGR of 21.9% during 2023-2030.

Contact center software is a collection of software tools known to assist businesses in managing and streamlining customer interactions across various communication channels, including voice, video, web, chat, mobile apps, and social media. Through the optimization of inbound and outbound operations, contact center software aids businesses in boosting productivity. A variety of functionalities are included in contact center software that enable effective customer interactions and improve the overall customer experience.

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Asia-Pacific is projected to have highest CAGR during the forecast period in the Contact Center Software Market. The growth of the Asia-Pacific contact center software market can be attributed to increasing government initiatives to promote digitization and adoption of cloud technology in the enterprise sector to enhance the productivity of organizations. Additionally, several multinational organizations are keen on investing in the Asia-Pacific, which is expected to contribute to market growth.

Some of the key players in Contact Center Software market include NEC Corporation, Avaya Inc., Huawei technologies co., ltd., Enghouse Interactive Inc., IBM, Verizon, Amazon Web Services, Inc, Microsoft Corp., Genesys Telecommunications Laboratories, Inc., Five9, Inc., Bright Pattern, Inc., Oracle corporation, Exotel Techcom Pvt. Ltd., NICE Ltd., 8×8, Inc., AWS, Mitel Networks Corporation, ALE International, Cisco systems, inc. and Unify Inc.

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Key Developments:

In June 2023, Amazon Web Services, Inc. announced the development of Amazon Elastic Compute Cloud (Amazon EC2) P5 which is a multi-part collaboration between NVIDIA and AWS. The accelerated communication platform will help companies harness customer interactions and enhance operational efficiency.

In June 2023, Genesys unveiled its new ai-powered employee experience solution, Genesys Cloud Ex. This solution helps businesses improve the employee experience in their contact centers by giving them the tools they need to be more productive, engaged, and satisfied.

In June 2023, Avaya launched Avaya Customer Experience Services (ACES), formerly known as Avaya Professional Services, as its reinvented professional services. The revised strategy integrates cloud, digital, and artificial intelligence (AI) technologies to deliver better business results to clients.

What our report offers:
– Market share assessments for the regional and country-level segments

– Strategic recommendations for the new entrants

– Covers Market data for the years 2021, 2022, 2023, 2026, and 2030

– Market Trends (Drivers, Constraints, Opportunities, Threats, Challenges, Investment Opportunities, and recommendations)

– Strategic recommendations in key business segments based on the market estimations

– Competitive landscaping mapping the key common trends

– Company profiling with detailed strategies, financials, and recent developments

– Supply chain trends mapping the latest technological advancements

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