Speech Analytics MARKET FORECASTS TO 2028 | DRIVERS AND OPPORTUNITIES | KEY PLAYER ANALYSIS VoiceBase Inc., Calabrio

According to Stratistics MRC, the Global Speech Analytics Market is accounted for $2.74 billion in 2023 and is expected to reach $9.44 billion by 2030 growing at a CAGR of 19.3% during the forecast period.

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Speech analytics is a system that uses artificial intelligence and natural language processing (NLP) to interpret and analyze consumer conversations from real-time or recorded audio data. Managers of contact centers generally utilize speech analytics to determine the words that are frequently used during customer interactions in order to identify and comprehend their top contact drivers. Information related to organizational operational concerns and strategy is determined using this data. With the aid of speech analytics software, businesses can learn vital details about their operations and products, increasing consumer satisfaction and elevating shipments.

Some of the key players in Speech Analytics market include OpenText Corp, VoiceBase Inc., Calabrio Inc., Raytheon BBN Technologies, Callminer Inc, Genesys Telecommunications Laboratories Inc., Micro Focus International PLC, Avaya Inc and Verint System Inc.

Components Covered:
• Services
• Solutions

Business Functions Covered:
• Operations and Supply Chain
• Contact Center/ Call Center
• Sales and Marketing
• Finance and Accounting

Organization Sizes Covered:
• SMEs
• Large Enterprises

Deployment Modes Covered:
• Cloud
• On-Premises
• On-Demand

Applications Covered:
• Operational Efficiency
• Revenue/ Lead Generation
• Customer Experience Management
• Call Monitoring and Summarization
• Quality Management
• Agent Performance Management
• Risk and Compliance Management
• Other Applications

End Users Covered:
• Travel and Hospitality
• Media and Entertainment
• Healthcare and Life Sciences
• Automotive and Transportation
• Retail and eCommerce
• Telecom & IT
• Other End Users

Regions Covered:
• North America
o US
o Canada
o Mexico
• Europe
o Germany
o UK
o Italy
o France
o Spain
o Rest of Europe
• Asia Pacific
o Japan
o China
o India
o Australia
o New Zealand
o South Korea
o Rest of Asia Pacific
• South America
o Argentina
o Brazil
o Chile
o Rest of South America
• Middle East & Africa
o Saudi Arabia
o UAE
o Qatar
o South Africa
o Rest of Middle East & Africa

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